Política de reembolso

Your satisfaction drives our craft. This policy outlines our straightforward return process for custom jerseys.

Eligibility Requirements

To qualify for a return/refund:
- Item must be unused, unwashed, and in original condition
- All tags, packaging, and accessories must be included
- Return request must be initiated within 30 days of delivery
- Customized jerseys only eligible if:
• Defective (e.g., printing errors, seam defects)
• Damaged during shipping
• Incorrect item shipped

Return Process

1. Contact Us: Email info@getcustomjersey.com with
- Order number
- Photos showing issue (for defective/damaged items)
- Reason for return
2. Get Authorization: We'll email:
- Return approval/denial within 48 hours
- Instructions if approved
3. Ship Item: Securely repackage with original materials
4. Await Refund: We notify you upon receipt

Refund Processing

- Inspection occurs within 3 business days of receipt
- Refunds issued in 5-7 business days after approval
- Amount refunded to original payment method
- Note: Original shipping costs non-refundable unless our error

Shipping Responsibility

We Cover Costs:
- Defective/damaged items
- Incorrect items shipped
Customer Covers Costs:
- Size/color exchanges
- Change of mind returns

Exchange Policy

We do not offer direct exchanges.
To get a different size/color:
1. Return original jersey for full refund
2. Place a new order for preferred item

Damaged/Defective Items
Contact us within 7 days of delivery at info@getcustomjersey.com. We will:
- Send replacement immediately
- OR Issue full refund (including original shipping)

Order Cancellations
- Available before processing/shipment
- Shipped orders must follow return procedure

Important Notes
- Refunds may take 1-3 billing cycles to appear on statements
- We reserve right to refuse returns violating policy conditions

Item adicionado ao carrinho